If you have questions or concerns regarding this statement, you should first contact David Norman at privacy[at]alcohemy.com.
Collection of Information
In order to use the Alcohemy Pty. Ltd. website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Alcohemy Pty. Ltd. is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Alcohemy Pty. Ltd. customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can email us at david[at]alcohemy.com.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at david[at]alcohemy.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Alcohemy Pty. Ltd. uses personally identifiable information for essential communication, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can either:
- use the unsubscribe link at the bottom of any registration or product delivery email, or
- by emailing me at david[at]alcohemy.com.
Alcohemy Pty. Ltd. may at its discretion use other third parties to provide essential services or for our business processes, including financial transactions. We will only ever share your details as necessary for the third party to provide that service or process a transaction.
These third parties are expressly prohibited from using your personally identifiable information for any other purpose other than Alcohemy Pty. Ltd. financial transactions.
Alcohemy Pty. Ltd. does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Alcohemy Pty. Ltd. site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Alcohemy.com.
Alcohemy Pty. Ltd. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Alcohemy Pty. Ltd. or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Alcohemy Pty. Ltd.
For more information about eWAY and online credit card payments; please visit www.eWAY.com.au.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your registration information and/or any other details necessary to access your purchase via email within one working day.
If you wish to query a delivery, please contact me at david[at]alcohemy.com.
I cannot guarantee that every person that starts the Alcohemy process will become permanently alcohol-free, because I have no control of how much commitment each person is prepared to dedicate to absorbing and applying the information and strategies of the program. However, if after reviewing and earnestly applying the contents of the program, you don’t believe the contents and strategies have been of great value to you, I will gladly refund the purchase price within the first 30 days.
If you’ve decided that you really would like a refund, please email me directly at david[at]alcohemy.com.